First, don’t believe anyone sitting in front of a computer
who tells you “It will only be a second.”
My brother dropped me off at the bank while he did some
business at the drug store. We are both
old, impatient and we try to keep our lives simple because we don’t do well
with complexity, physical or mental.
“All I have to do,” I told my brother, “is close an
account.” The deceit, it turned out, was
in the “all.” I went to the bank teller’s window, pulled out two check books.
“I want to close this one and put what’s there into this one.” It was simple. I thought I needed an account for my personal
stuff and one for business. It turned
out to be a hassle and my business was about as far from high finance as one
could get. One account would do. Couldn’t a teller accomplish that simple task?
No. I had to go talk
to a guy in a suit at a desk. “I’ll just
be a second,” he said, sitting down, keys clicking, eyes squinting at his computer.
He had questions. “Everything’s the
same,” I told him.” I hadn’t changed my
name ever, or my address, or email address, or phone number in 25 years.
Nonetheless his response was a lot of clicks on the keyboard and more questions
and do I want this or that. “No, no, this
is easy,” I repeated. “I want to close
this account and put the balance in this one.
That’s all.” I wanted a nap too, but I kept that to myself.
“This will take just a second.” Click, click. While he clicked and squinted, a conservatively
dressed woman walked up to us. The guy
stood up. I stood up. My mother raised me right. “This is Miss ‘So-and So.’ She’s the branch
manager.”
“Nice to meet you,” I said, trying to figure out why we
would need a branch manager. I’d already
graduated to a guy in a suit. Were these
people merely lonely?
The manager and I shook hands and eyed each other. I remembered from a past life that business
people exchanged business cards. But I
didn’t have any. We’d have to forgo the ritual.
There was not a lot to say.
I looked around for my brother.
Since I wasn’t at the counter or sitting out in the open I feared he had
returned, didn’t see me and went on.
“Are you being treated well?” she asked.
“Yes.” More
silence. Was I supposed to ask about her
family?
“Just trying to simplify my accounts,” I said trying to
bridge the awkward quiet. I already
knew, in my heart, that wasn’t going to happen.
I thought maybe they were stalling while they checked with the feds.
Maybe there was a local bank robber who dressed up as an old geezer and beat
people with his cane. I leaned my cane against the desk to lower the tension
just in case. My mere presence is known to have made made children cry and run
away.
The woman and I continued to look at each other for a while
until she realized there was nothing to talk about. I suppose I could have
complimented her on her scarf, but I worried about my brother worrying about me
and decided not to do anything that would further slow the process down. She excused herself. The guy in the suit sat down. So did I.
“Just be a second,” he said.
Again he was clicking and looking at the screen. “We’re going to make
this easy for you. You won’t have to change your password.”
“Good.”
“Or your PIN number.”
“Why would I?” I was keeping
my personal account.
“We’re opening a new account. Just a minute. It won’t take long.”
“I just want to close….”
“We’re opening an account that will be the account under
which your personal account will be. It
will make you a VIP."
A VIP, Curmudgeon Or Bank Thief Suspect? |
“So by this time tomorrow, I’ll be more important than I am
now?”
He laughed uneasily, going through Wagner’s Ring Cycle on
his keyboard. I stood up briefly to see if I could spot my brother. He is a worrier. He was probably wandering the sidewalk in
front or the parking lot in back, questioning clerks in other stores, thinking
that I may have had a heart attack or something.
“I just wanted to simplify my account,” I said
“It’s better now.
It’s nearly all set up.” Click,
click, click. More clicks. He was on a
roll.
“I didn’t realize it would take so long,” I said. “I have someone waiting.” Now I was going
well past perturbed and ramped up to high-voltage worry about my brother
panicking and calling the police to help him search for my body.
“Just a second,” the man said. Click click click. “We’re getting this all
straightened out. You’re getting the VIP
status. Click, click, click. He slid his
chair back near the giant printer and we waited until a couple of sheets spat
out. He looked them over — a man concerned
with detail. I was ready to bolt. I stood.
I looked for security. Would I be shot before I hit the
door? I saw my brother. He wasn’t happy to see me. It would have been better if
I were found sprawled out between cars in the parking lot.
“We’re done,” the man in the suit said. He had some sort of
exit speech that trailed off as I departed. I started to breathe and thought,
well at least it’s done. And soon the two of us old geezers could make a break
for it.
The next day I checked the accounts on my computer. The
account that was supposed to be closed wasn’t.
The balance wasn’t transferred. I transferred it. (duh) A couple of days
later I received a new debit card. I
have no idea whether it replaces the old one or if it’s connected to the
strange, additional master account that makes me a VIP. A day after that I received an envelope from
the bank. It had tabs and stickum and instructions in microscopic gray print
that could only be read by a jeweler and opened by someone with an advanced
engineering degree. Inside was my NEW PIN number. I didn’t want a new
card, a new PIN number, a new account.
Any attempt at simplification only complicates things.
6 comments:
don't you just love life:-)
While I love your adorable curmudgeon rant, couldn't you just have written a check on the one account (the one you wished to close) and deposited it in the account you wanted to keep? No, never mind, I wouldn't have missed the image of Richard looking for you under cars in the parking lot for anything.
Congrats on your official VIP status. You always were one in my eyes.
Donna, I love it most of the time, then I have to interact...
Teri,
i wanted to be sure it was closed, not just zero. In the end I did just transfer the balance, using my computer. But n fact, as of today, that account is still open, probably subject to inactivity fees But I do not want to go back or go through the intricate game of a telephone tree.
I never ran away when you came over! Perhaps I am braver than most, it is worth it how else would I know a bank VIP?!?
Interacting is overrated that's why I have goats.
It will soon be the "year of the goat." Something to look forward to, or something to which one might look forward. i'm much scarier now. I often frighten myself.
Post a Comment